You can report complaints regarding AvantCredit loan products, policies or services orally or in writing. This can be done via email at
or via phone at 0330 060 1021.
Upon receipt of your complaint, AvantCredit will review the report and do our best to resolve the problem at the earliest opportunity. If we can't resolve your complaint by the end of business day 5, we will send you a written or electronic acknowledgment with information on who is dealing with it. We will investigate your complaint and send you our full Final Response within eight weeks of receiving your complaint.
Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our Final Response, you can ask the Financial Ombudsman Service for an independent review.
You have six months from the date of our Final Response letter to take your complaint to the Financial Ombudsman Service and we will enclose a leaflet (or provide you with a link to the leaflet) for your information to assist you if you decide to pursue this further course of action.
You can contact them at:
The Financial Ombudsman Service
Tel: 0300 123 9123
Further details are also available on the Financial Ombudsman’s website:
FCA Complaints Publication Data
||AvantCredit of UK, LLC
|Period covered in this report
||01/01/2018 to 31/12/2018
|Brands / Trading Names covered
|Product / Service Grouping
|Number of Complaints Received
|Number of Complaints Closed
|Percentage closed within 3 days
|Percentage closed after 3 days but within 8 weeks