Complaints

You can report complaints in reference to AvantCredit loan products, policies or services orally or in writing. This can be done via email at resolutions@AvantCredit.co.uk, or via phone at 0800 610 1516.

Upon receipt of your complaint, AvantCredit will review the report and do our best to resolve the problem via email response by the end of the next business day. If we can't do this, we will send you a prompt written or electronic acknowledgement of your complaint with information on who is dealing with it. We will negotiate with you and send you our full Final Response within eight weeks of receiving your complaint.

Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our Final Response, you can ask the Financial Ombudsman Service for an independent review.

You have six months from the date of our Final Response letter to take your complaint to the Financial Ombudsman Service and we will enclose a leaflet (or provide you with a link to the leaflet) for your information to assist you if you decide to pursue this further course of action.

You can contact them at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk

Further details are also available on the Financial Ombudsman’s website: http://www.financial-ombudsman.org.uk/